30 days refund guarantee
Service Operations Dynamics :Managing in an Age of Digitization, Disruption and Discontent
Service Operations Dynamics :Managing in an Age of Digitization, Disruption and Discontent
hardback
Published:
7 May, 2018
hardback
Published:
7 May, 2018
FREE Delivery by
Tue, April 28 - Wed, April 29
Order within
0
Description
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
More Details
| Type | Book |
|---|---|
| ISBN13 | 9783319720166 |
| ISBN10 | 3319720163 |
| Number Of Pages | 153 |
| Item Weight | 1000 g |
| Publisher / Reseller | Springer International Publishing AG |
| Format | hardback |
| Edition | 2018 ed. |
See More +
Author's Bio
Henk Akkermans is Professor of Supply Chain Management at Tilburg University, the Netherlands.